The quotation nobody chased
You sent the rate. They said they would check. Without a follow-up, the next message they read may be another supplier's rate.
How it works for B2B- EnquiryAnswered
- QuotationSent
- Follow-upNobody
Lead NurturingNurture every enquiry until itbecomes an order
Most enquiries do not convert because nobody followed up. This follows up on all of them.
3xRetention follows up automatically on enquiries and quotations that went quiet. When someone asks a price and does not reply, the agent reaches out again at around 26 hours, then at four days, then at ten days — referencing the specific product and price discussed. It stops as soon as they respond, and it escalates to a person when the enquiry is large enough to justify one.
The cost of the problemThe leak First follow-up
The enquiry went quiet. Nobody followed up.
A party asks the rate. You quote. He says he will check. Then the thread sinks under forty new chats, and nobody is tracking which quotations are still open.
You paid for that enquiry — with an ad, a trade fair, a referral. Letting it go quiet throws that money away.
Every open enquiry gets followed up
At about 26 hours, four days and ten days — each message naming the product and the rate you quoted.
First follow-up26 hrs
You see where enquiries die
When a customer says why they went elsewhere, the agent records it. Over time you see the real pattern of why enquiries are lost.
The flow
Three follow-ups over ten days
Every follow-up refers to the product, quantity and rate you actually quoted.
When the enquiry is large enough to justify a person, the agent hands it to your team with a summary instead.
- Stops on reply
- Hands over large enquiries
- Stops on opt-out
Shree Ganesh Pipe Fittings3xRetention agent · onlineWhatsAppRate for 200 pcs SS 304 elbow 1 inch?
At 200 pcs your slab rate is ₹128 per piece — ₹25,600 + 18% GST = ₹30,208. Delivery 3–4 days. Shall I send the quotation?
Will confirm
26 hours later
Still thinking about the 200 pcs? I've held the ₹128 rate for you. Stock is ready to dispatch this week.
Ok send quotation
Quotation QT-2026-0418PDF · valid 7 days
200 × SS 304 elbow 1"₹128 / pc
GST @ 18%₹4,608
Total₹30,208
Quotation PDF
Enquiry follow-up
Stops on replyTrigger
Enquiry went quiet
A price was asked or quoted, and no reply came
+26 hours
Hold the quoted rate
Reference the specific enquiry and hold the quoted rate. "Still thinking about the 200 pcs? I've held the ₹128 rate for you."
Replies → stop
+4 days
A reason to decide
Add a reason to decide — stock position, a price change coming, delivery timing.
Replies → stop
+10 days
Final, low pressure
Final attempt, low pressure. Leaves the door open rather than closing it.
Moves to warm segment
Why this worksWhy the follow-up
Why the follow-up
gets a reply
Four details decide whether a follow-up gets a reply or gets ignored.
Inside the 24-hour window the agent can write freely; a message at 26 hours uses an approved template. The extra two hours land the follow-up in the customer's next working morning rather than at the same hour they went quiet, which performs better.
- 24-hour window
- Approved template
- Next working morning
The follow-up names the product, the quantity and the rate — "Still thinking about the 200 pcs? I've held the ₹128 rate for you." — not a generic "just checking in" that the buyer has to scroll back to understand.
- Product
- Quantity
- Quoted rate
When an enquiry is large enough to justify a person, the agent escalates it to your team with a summary of what has already been said. Nobody walks into the call cold.
The ten-day message is low pressure. After it, the enquiry moves to your warm segment rather than being dropped, so it is still there when the buyer is ready.
Questions
Questions about enquiry follow-up
A drip campaign sends the same sequence to everyone on a list. This references the specific product, quantity and price that was actually discussed, and it stops the moment the person responds. It is also triggered by the conversation going quiet rather than by someone joining a list.
They will usually say so, and the flow stops. The agent records the reason where one is given, which over time shows you the real pattern of why enquiries are lost.
Yes. For enquiries that stay open for months, the agent moves them to a slower rhythm and checks in periodically rather than dropping them entirely. You can set the long-cycle interval per business.
Only if those conversations are imported. New enquiries are tracked from day one. Historical WhatsApp threads can be brought in during setup if they are exportable.
Book a demoSee it run on
See it run on
your own catalogue
Send us your product list and we will set the agent up on it before the call. You will watch it answer questions about your own products, not a generic demo account.Thirty minutes. No obligation.
A demo on your products, not ours
Pick a time that works. Share a catalogue, price list or website link when you book and we load it into the agent before we speak.
- Before the call
You send a catalogue, price list or website link. We set the agent up on it.
- On the call · 30 min
You ask it the questions your customers actually ask. We show you the segments and follow-ups it would run.
- After
A written summary of what it would do for you, and what it would cost.
Can't see the calendar? Book here
Or email sandeep@3xretention.com
WhatsApp+91 70263 08026 — click to chat
OfficeBengaluru, Karnataka, India
HoursMonday to Saturday, 10am–7pm IST